customer satisfaction News

Accurate Claim Length Estimates Key to Customer Satisfaction

Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a better job of communicating with policyholders and setting accurate claim-length expectations, according to J.D. Power. A survey of 6,374 homeowners …

J.D Power: Homeowner Claim Satisfaction at All Time High

Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power 2017 U.S. Property Claims Satisfaction Study. This surge in insurance customer satisfaction corresponds with a 10-year high in catastrophic events, …

How Millennials are Shaping the Claims Process and Why it Benefits Us All

By this point, we have all likely seen and read at least a handful of articles centered around millennials and their effect on nearly every facet of life. This is not surprising as millennials are currently the largest generation, at …

Respecting Customer Time Is Critical to Satisfaction

Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from the ecommerce giant. That score surpassed the number two company …

Improvements in FNOL and Settlement Drives Higher Customer Satisfaction

Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …

Auto Insurance Claims Satisfaction Increases as Claimants Are Paid Faster

Auto insurance customers continue to be pleased with not only with their claims settlements but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process than …

Communication Crucial According to Property Claims Study

Communication throughout the claims process is crucial to providing a satisfying claims experience, according to the J.D. Power and Associates 2011 Property Claims Satisfaction Study released today. The study finds claimants are considerably more satisfied when key communication practices are …