customer satisfaction News

J.D. Power: Customers Happier Than Ever With Property Claims – if Digital Process Unbroken

More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power Associates said. The market-research firm’s 2021 U.S. …

Lumivo Report Highlights Best Practices for Digital Claims

United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …

J.D. Power: Policyholders Have Never Been Happier With Property Claims Process

You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …

J.D. Power Finds Auto Claims Customers Happier than Ever

A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …

First Notice of Loss an Opportunity to Build Customer Satisfaction: Viewpoint

What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policyholder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. Whether …

Accurate Claim Length Estimates Key to Customer Satisfaction

Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a better job of communicating with policyholders and setting accurate claim-length expectations, according to J.D. Power. A survey of 6,374 homeowners …

J.D Power: Homeowner Claim Satisfaction at All Time High

Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power 2017 U.S. Property Claims Satisfaction Study. This surge in insurance customer satisfaction corresponds with a 10-year high in catastrophic events, …

How Millennials are Shaping the Claims Process and Why it Benefits Us All

By this point, we have all likely seen and read at least a handful of articles centered around millennials and their effect on nearly every facet of life. This is not surprising as millennials are currently the largest generation, at …

Respecting Customer Time Is Critical to Satisfaction

Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from the ecommerce giant. That score surpassed the number two company …

Improvements in FNOL and Settlement Drives Higher Customer Satisfaction

Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …