Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light …
Gen Y customer satisfaction with the auto insurance process, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, released today. …
While satisfaction with the auto insurance claims process is lower among Gen Y—also known as “Millennials”—claimants than among their older counterparts, their satisfaction is improving, according to the newly released J.D. Power 2015 U.S. Auto Claims Satisfaction Study. The study …
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction Study—Wave 2. KEY FINDINGS Overall satisfaction with the auto …
Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions of the fairness of settlement terms, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM released …
Auto insurance claimants who incur a total loss are notably less satisfied with the claims experience than claimants who incur a repairable vehicle claim, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction Study(SM) released today. The …