As insurers undertake digital transformation programs, many rightfully turn to the claims function. Claims is a very good candidate for such initiatives because of its importance to the relationship between customers and their insurers. Claimants and insurers both want speedy …
Driving sleepy? Hungry? Toyota will be highlighting an array of experimental technologies aimed at improving safety and anticipating drivers’ desires at the Tokyo Motor Show later this month. Toyota Motor Corp. manager Makoto Okabe told reporters Monday that the use …
The security robot stopped in front of its boss, who had blocked its path in the parking garage of the swanky River Oaks District in Houston, Texas. The Houston Chronicle reports the egg-shaped patroller spun slowly on its wheels, scanning …
In a recent earnings report, Allstate reported positive changes as a result of its move toward an integrated digital enterprise. According to Matt Winter, Allstate president, claims is a good place to start deploying emerging technologies because of the many …
Zurich Insurance is deploying artificial intelligence in deciding personal injury claims after trials cut the processing time from an hour to just seconds, its chairman said. “We recently introduced AI claims handling … and saved 40,000 work hours, while speeding …
Headlines about mass data breaches have become ominously routine, and yet password convenience still trumps security for most people. That’s why, year after year, the world’s most popular log-on remains “123456,” a password so obvious it accounted for 17 percent …
Engaging customers and improved claims processes are the top goals for innovating the claims customer service experience, according to a new survey of 400 insurance executives released by Insurance Nexus. The insurance research and analysis firm found that 78 percent …
Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …
In the race to the autonomous revolution, developers have realized there aren’t enough hours in a day to clock the real-world miles needed to teach cars how to drive themselves. Which is why Grand Theft Auto V is in the …
Artificial intelligence (AI) and the internet of things (IoT) now account for almost half of total investment in insurance technology (insurtech) startups globally, new research from Accenture shows. The research, which includes new analysis of CB Insights data on 450 …