Customer Satisfaction with Digital Claims Declines Second Year in a Row

By Claims Journal staff | December 20, 2022

  • December 28, 2022 at 10:42 am
    Nolan Joseph says:
    Like or Dislike:
    Thumb up 0
    Thumb down 0

    In my opinion, carriers are divorced from reality if they think they can go all digital on the claims process. Maybe in a couple of generations down the road, but not now. That is not to say that some technology is very helpful to the process. But technology cannot replace human interaction in the claims process.

Add a Comment

Your email address will not be published. Required fields are marked *