In my opinion, carriers are divorced from reality if they think they can go all digital on the claims process. Maybe in a couple of generations down the road, but not now. That is not to say that some technology is very helpful to the process. But technology cannot replace human interaction in the claims process.
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In my opinion, carriers are divorced from reality if they think they can go all digital on the claims process. Maybe in a couple of generations down the road, but not now. That is not to say that some technology is very helpful to the process. But technology cannot replace human interaction in the claims process.