I couldn’t disagree more. Phone calls are big time-wasters compared with e-mail, and the only time one should make a phone call is when one needs to actually discuss an issue in real-time. Otherwise, e-mail is far more efficient.
I have to also say that I don’t agree. I receive much better and timely results when I e-mail rather than call. In addition, sometimes when you call it ends up taking much longer (due to the chit-chatting) than if you would have e-mailed.
People will tell you anything over the telephone and if you don’t have the capability to record the call – you are s.o.l.
I want it in writing – especially if the transaction is subject to E&O.
I agree with all of the comments and not the writer. E-mail can be a critical component of a fully documented claims file. It’s always better to have an audit trail in claims.
Phone calls can always be recorded… and recordings can always be lost. However, emails are almost always retrievable if lost. Emails provide valuable proof of what’s said, should it ever be needed. I could not disagree more with some of the things written in this article. While phone calls are always an option, and sometimes, a call works better, emails are trackable. They’re written proof of what has taken place. You can attach an email to a claim file a lot better than you can a phone call.
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I couldn’t disagree more. Phone calls are big time-wasters compared with e-mail, and the only time one should make a phone call is when one needs to actually discuss an issue in real-time. Otherwise, e-mail is far more efficient.
I have to also say that I don’t agree. I receive much better and timely results when I e-mail rather than call. In addition, sometimes when you call it ends up taking much longer (due to the chit-chatting) than if you would have e-mailed.
People will tell you anything over the telephone and if you don’t have the capability to record the call – you are s.o.l.
I want it in writing – especially if the transaction is subject to E&O.
I agree with all of the comments and not the writer. E-mail can be a critical component of a fully documented claims file. It’s always better to have an audit trail in claims.
Phone calls can always be recorded… and recordings can always be lost. However, emails are almost always retrievable if lost. Emails provide valuable proof of what’s said, should it ever be needed. I could not disagree more with some of the things written in this article. While phone calls are always an option, and sometimes, a call works better, emails are trackable. They’re written proof of what has taken place. You can attach an email to a claim file a lot better than you can a phone call.