BOA is the worst company you can have when dealing with your mortgage problem. We had CW, then BOA bought our loan and now we have to deal with this giant of a bull! I was told that their loan modification means ” higher monthly payments because they will have to add all your missed monthly payments to the principal”, so what kind of “loan modification is that? Something is not right! They , BOA, gave us a number to reach them, but you cannot even talk to anyone. It’s all taped recordings.
Bank of america’s customer service sucks. I can never get a live person, or I’m put on hold forever. Whenever I have gotten a live person, they cant help me so I am transferred and given the same number to call over and over. Then I asked them for help with my mortgage since losing my job.. Their response was… cut back on your monthly spending… That’s it. Then I find out that the loan modification is more expensive, and you pay back twice as much.. It’s crazy. I am very unhappy with them. But what can I do?
BOA should lose that lawsuit if it is in anyway based on their customer service performance. It should however be no problem for them to pay the judgement based on the fraudulent service charges they access their customers, and the base salary they must pay the obligate mouth breathing drones they hire for their customer service dept. Anyone having problems with BOA should bypass the bureaucratic double speak of the customer service agents and call the president of consumer relations directly at (704)386-5687. Maybe if she is flooded with calls she may understand the frustration we face dealing with BOA lack of service.
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BOA is the worst company you can have when dealing with your mortgage problem. We had CW, then BOA bought our loan and now we have to deal with this giant of a bull! I was told that their loan modification means ” higher monthly payments because they will have to add all your missed monthly payments to the principal”, so what kind of “loan modification is that? Something is not right! They , BOA, gave us a number to reach them, but you cannot even talk to anyone. It’s all taped recordings.
Bank of america’s customer service sucks. I can never get a live person, or I’m put on hold forever. Whenever I have gotten a live person, they cant help me so I am transferred and given the same number to call over and over. Then I asked them for help with my mortgage since losing my job.. Their response was… cut back on your monthly spending… That’s it. Then I find out that the loan modification is more expensive, and you pay back twice as much.. It’s crazy. I am very unhappy with them. But what can I do?
BOA should lose that lawsuit if it is in anyway based on their customer service performance. It should however be no problem for them to pay the judgement based on the fraudulent service charges they access their customers, and the base salary they must pay the obligate mouth breathing drones they hire for their customer service dept. Anyone having problems with BOA should bypass the bureaucratic double speak of the customer service agents and call the president of consumer relations directly at (704)386-5687. Maybe if she is flooded with calls she may understand the frustration we face dealing with BOA lack of service.