Study: Failure to Reimburse Expenses Impacts Customer Satisfaction

December 18, 2007

  • December 19, 2007 at 4:25 am
    Old School NY Broker says:
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    Our philisophy in handling claims at my agency is to stay on the adjuster and be agressive. Especially now that claims are reported directly.

    Usually right after a claim is put in, I am immediately on the phone to the adjuster screaming mad, just so they know that I mean business. Everybody knows me at all the companies I represent. I advise my customers never to take the first offer, no matter what. And I insist that the adjuster keeps me in the loop at every posible stage of the claim.

    Ive gone personally down to the company claims headquarters 30 miles away to personally yell at adjusters. I tell them, dont “adjust” it, pay it!!

    I get results for my customers. And I give adjusters headaches, but by golly, it works every time.

    One time when an adjuster paid too much on a claim for a client that I dont get much commision off of I almost rang her neck. She was in tears so I let off, but thats how it works with me. I am a lazy claims adjusters worst nightmare. I learned early if you dont call them every day with an attitude, they will take advantage of you.

  • December 19, 2007 at 6:34 am
    concerned agent says:
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    now THAT was funny. I love your sense of humor.



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