Yep. That\’s what most of us did…read Adjusterjoe\’s 3 lines and then felt that urge to respond on behalf of the agencies: \”obvious none of the customers of the agency force represented here were interviewed. Instill confidence? I think not.\” That\’s what I call painting with a BIG WIDE BRUSH. This unfounded comment would lead us to believe that Adjusterjoe and his palliative friend must have been present when the survey was done. That also might come across as whiffing each other\’s dirty socks and both ot them enjoying it. We can be crass too. I think J\’s got the right attitude. Enough to this tangling with skunks. Over and out.
I\’ve been in the industry 35 years (am I old or what??)and have always had an agent representing me….except when I foolishly insured myself with the company for which I worked. (First job….still wet behind the ears)
The key was always to find an agent in which I had confidence. It helped that by working for insurers, I got to know agents quickly, no matter what part of the country I was living.
I would expect that today\’s generation of new insurance buyers might be comfortable working on-line and go there without fear. For me its not a fear of going on-line……its the loss of an advocate when I have a claim and the loss of professional who is staying on top of my needs.
We have a customer who has been on the books for 35 years! Excellent Customer Service and claims handling let to this success. As a young agent (4 years in) I think our internet savvy generation still understands and appreciates the value a knowledgeable Agent representative. Especially on the Commercial Side.
It is for real that real people like buying insurance from real people. The first client to buy home insurance from us when we opened in 1981 just renewed their policy….with satisfaction. Staying late as needed and providing personal service will always compete with the internet. Particularly when it comes to claims advocacy!
J – You must be new to the neighborhood. (Welcome, btw) Adjusterjoe is legendary around here for his inability to \”get it.\” He pretty much sets the standard in these forums.
I read the comments every now and then…I have never made a comment. But I have been in the \’business\’ for twenty seven years. T think I know a little about how it works :)
Looks more & more like adjusterjoe pulled his name out of his cocked hat! Keeps proving he is commenting out of his league. Like Rick, I\’ve been at this 35+ years also, welcome to the club.
Adjusterjoe, The article says \”Consumers said their insurance provider is innovative. Consumers cite personalized service as what they like best. 36% surveyed said they like to visit their Agent\”. The fact that these people have an Agent who is innovative, delivers personal service and one in which they like to visit is proof that they are customers of an independent agency system and that they were interviewed.
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Yep. That\’s what most of us did…read Adjusterjoe\’s 3 lines and then felt that urge to respond on behalf of the agencies: \”obvious none of the customers of the agency force represented here were interviewed. Instill confidence? I think not.\” That\’s what I call painting with a BIG WIDE BRUSH. This unfounded comment would lead us to believe that Adjusterjoe and his palliative friend must have been present when the survey was done. That also might come across as whiffing each other\’s dirty socks and both ot them enjoying it. We can be crass too. I think J\’s got the right attitude. Enough to this tangling with skunks. Over and out.
obvious none of the customers of the agency force represented here was interviewed. Instill confidence? I think not.
I\’ve been in the industry 35 years (am I old or what??)and have always had an agent representing me….except when I foolishly insured myself with the company for which I worked. (First job….still wet behind the ears)
The key was always to find an agent in which I had confidence. It helped that by working for insurers, I got to know agents quickly, no matter what part of the country I was living.
I would expect that today\’s generation of new insurance buyers might be comfortable working on-line and go there without fear. For me its not a fear of going on-line……its the loss of an advocate when I have a claim and the loss of professional who is staying on top of my needs.
We have a customer who has been on the books for 35 years! Excellent Customer Service and claims handling let to this success. As a young agent (4 years in) I think our internet savvy generation still understands and appreciates the value a knowledgeable Agent representative. Especially on the Commercial Side.
adjusterjoe doesnt get it
It is for real that real people like buying insurance from real people. The first client to buy home insurance from us when we opened in 1981 just renewed their policy….with satisfaction. Staying late as needed and providing personal service will always compete with the internet. Particularly when it comes to claims advocacy!
J – You must be new to the neighborhood. (Welcome, btw) Adjusterjoe is legendary around here for his inability to \”get it.\” He pretty much sets the standard in these forums.
I read the comments every now and then…I have never made a comment. But I have been in the \’business\’ for twenty seven years. T think I know a little about how it works :)
Looks more & more like adjusterjoe pulled his name out of his cocked hat! Keeps proving he is commenting out of his league. Like Rick, I\’ve been at this 35+ years also, welcome to the club.
Adjusterjoe, The article says \”Consumers said their insurance provider is innovative. Consumers cite personalized service as what they like best. 36% surveyed said they like to visit their Agent\”. The fact that these people have an Agent who is innovative, delivers personal service and one in which they like to visit is proof that they are customers of an independent agency system and that they were interviewed.