The Right Appraiser or Umpire for The Insurance Appraisal Process In the world of insurance valuation disputes, the selection of the appraiser and umpire can significantly influence the outcome of... Read More
Why 2026 Is The Tipping Point for The Evolving Role of AI in Law and Claims Artificial intelligence has spent the last several years pressing at the boundaries of the legal and insurance industries, generating equal... Read More
Canceled FEMA Review Council Vote Leaves Flood Insurance Reforms in Limbo The Federal Emergency Management Agency has yet to release a long-anticipated final report from its Review Council after canceling a... Read More
Negotiation by Design: Why Writing Beats Talking In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99%... Read More
These Five Technologies Increase The Risk of Cyber Claims Cybercriminals are opportunists. Many of them are not looking for the most complicated or valuable target; they just want an... Read More
The Branches Adjusters Never See: A Better Lane Inside Claims Two people can fly the same airline, on the same plane and have completely different experiences. One is cramped and... Read More
A Lean Lens on Legal Bill Review: Keeping the Insured at The Center For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice... Read More
What The Return of California’s ‘Death Discount’ Means for Litigation In California, historically, when a plaintiff filed a personal injury action relating to their own injuries and then died mid-litigation... Read More
Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It Negotiation determines the outcome of nearly every litigated claim in our industry, yet it remains one of the least systematically... Read More
The Power of the First Offer: Anchoring, Evidence and the Battle for Perception If negotiation is the job, as Ronald Morrison wrote in the first article of this series, then the first offer... Read More