The Vital Role of Claim Professionals After Cyberattacks A crime victim will need a deep bench when responding to a cyber incident. While the role of brokers, privacy... Read More
Data Exfiltration is the New Ransomware in Evolving Cyber Landscape Attackers are gaining deeper access, moving laterally within networks, and exfiltrating massive volumes of data—sometimes hundreds of gigabytes or even... Read More
Navigating Talent Shortages and Making Claims Cool Through my 35 years in the claims industry, and experience ranging from casualty adjusting to property and construction to third-party... Read More
How the Key Bridge Collapse Continues Reshaping Infrastructure Insurance The 2024 collapse of the Francis Scott Key Bridge in Baltimore, Maryland was a wake-up call for public entities and... Read More
New York Governor’s Proposed Regulatory Changes to Workers’ Comp Treatment In her 2025 State of the State, Gov. Kathy Hochul outlined several proposals aimed at improving access to medical care... Read More
Arson Investigations and the Pursuit of Bad Faith Claims Arson is a criminal act, but since the advent of insurance, arson has been used to “extort money from insurance... Read More
Smoke Damage from LA Wildfires Leaves Questions to Be Answered The question has come up wondering if smoke damage is covered for those homes that were impacted by the Los... Read More
The Changing ADA Lawsuit Landscape: Things Claims Professionals Need to Know Americans with Disabilities Act litigation isn’t new—but how, why, and where it shows up in the claims space has shifted... Read More
What Claims Pros Must Know About Small Businesses’ Insurance Blind Spots Small businesses are the backbone of the U.S. economy, but many are unknowingly underinsured—often discovering gaps only when a claim... Read More
What Chief Claims Officers Can Do About a Growing Trend of Alleged Bad Faith Claims In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According... Read More