The 8 Deadliest Words and Phrases in Claims

By Gary Blake | April 21, 2017

  • April 25, 2017 at 5:32 pm
    Joe Kaiser says:
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    Common sense … guess not as I see these (‘Please be advised’ and ‘Enclosed please find’) a lot!

  • April 28, 2017 at 5:34 am
    Anita says:
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    Thanks for offering the substitutions. You could of just written the phrase, and called us idiots for using polite and social norms of good etiquette. Allow us to all be good slobs in business writing. Follow these rules and no foreign company will do business with you. Oh that’s about relating – connecting – and humanizing your business contacts to your business opportunity with appropriate connection – your article demands ‘distance’. That connection won’t last more than a few months or just one transaction. Grow up!

  • April 28, 2017 at 3:09 pm
    Gary Blake says:
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    I respectfully disagree:
    1) Legalese and jargon are not “good etiquette.”
    2) Using simple, clear language is not being a “slob”
    3 ) America sets the standard for business English. Or maybe, like the Brits, you close your letters with “Faithfully yours,”!
    4) You’ll create a lot more “distance” by using the outmoded phrases I mention, and “Grow up!” won’t exactly make you the Prom Queen either.
    Oh, and by the way, Anita, you should have written, “You could have just…” instead of “You could of just.”
    Gary Blake
    The Communication Workshop

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