AI & Technology

AIG’s Zaffino: Outcomes From AI Use Went From ‘Aspirational’ to ‘Beyond Expectations’

American International Group said it made substantial progress in artificial intelligence within the last year, and the technology’s outcomes and capabilities are more than previously predicted. The insurer during an... Read More

AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities and APIs,... Read More

Open-Source AI Models Vulnerable to Criminal Misuse, Researchers Warn

Hackers and other criminals can easily commandeer computers operating open-source large language models outside the guardrails and constraints of the... Read More

Futurizing Claims

FM Using AI to Elevate Claims to Deliver More Than Just Cost Savings

At FM, claims managers and claims professionals are taking a “trust-but-verify” attitude about the integration of artificial intelligence into their... Read More

Gallup Poll Shows How Americans Are Using AI at Work

American workers adopted artificial intelligence into their work lives at a remarkable pace over the past few years, according to... Read More

20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut

Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company’s... Read More

Musk Seeks up to $134 Billion From OpenAI And Microsoft

Elon Musk is seeking up to $134 billion from OpenAI and Microsoft, saying he deserves the “wrongful gains” that they... Read More

Publishers Seek to Join Lawsuit Against Google Over AI Training

Publishers Hachette Book Group and Cengage Group asked a California federal court on Thursday for permission to intervene in a... Read More

Futurizing Claims

Allianz Built An AI Agent to Train Claims Professionals in Virtual Reality

One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get... Read More

Futurizing Claims

Nationwide Spending $100M on AI to Beef up Claims Efficiency, Customer Experience

When an insurance giant like Nationwide undertakes a revamp of its claims operation with artificial intelligence and new technology, there... Read More

Featured Stories

AI & Technology

AIG’s Zaffino: Outcomes From AI Use Went From ‘Aspirational’ to ‘Beyond Expectations’

AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

Open-Source AI Models Vulnerable to Criminal Misuse, Researchers Warn

FM Using AI to Elevate Claims to Deliver More Than Just Cost Savings

Gallup Poll Shows How Americans Are Using AI at Work

20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut

Musk Seeks up to $134 Billion From OpenAI And Microsoft

Publishers Seek to Join Lawsuit Against Google Over AI Training

Allianz Built An AI Agent to Train Claims Professionals in Virtual Reality

Nationwide Spending $100M on AI to Beef up Claims Efficiency, Customer Experience

State Farm to Pay Record $5 Billion Dividend to Auto Clients

BMW Recalling 59,000 Vehicles in US Over Damaged Wiring Harness

Hacker Used Anthropic’s Claude to Steal Sensitive Mexican Data

Claims Handling Breakdowns From LA Wildfires One Year on

Meta Survey Found 19% of Young Teens on Instagram Report Unwanted Nude Images

Hacker Used Anthropic’s Claude to Steal Sensitive Mexican Data

AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

When the Workplace Is Everywhere: The New Reality of Workers’ Comp Claims

State Farm Adjuster’s Opinion Does Not Override Policy Exclusion in Sewage Backup

AI Got Beat by Traditional Models in Forecasting NYC’s Blizzard

Water Leak Sensor Failures And Identifying Responsible Parties In These Claims

Subrogation: Utilizing Alarm Systems as a Silent Witness to the Loss