Gary Blake News

The 8 Deadliest Words and Phrases in Claims

As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site inspection reports, workers compensation evaluations, e-mail to brokers and loss control recommendations. Rarely do I see a document that completely …

New Author Intro and Why Claims Writing is Still Important

I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay out writing issues to be discussed, types of letters written by claims professional and claims areas – such as auto, …

Insurers Shouldn’t Neglect Good Business Writing Skills

Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s bottom line. Offering business writing education to new hires and continuing education to current employees are just two ways that …

A Tip for Organizing Large Loss Reports

Large Loss reports are filled with details, but many of those details are not organized properly, despite the use of subheads throughout the report. Subheads signal to the reader what is to come. So, a subhead on ATTACHMENTS lists all …

Five Easy Steps to Revising Template Letters

If your claims department is typical, you have a lot of template letters that adjusters count on. The problem may be that these letters are stodgy, old-fashioned, and haven’t been revised or updated in years. The following five steps will …