Articles by Denise Johnson

Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions

Recently, Lemonade reported a claim handling world record. The insurer reported a claim settlement speed record – 3 seconds and no paperwork. According to the insurer, a policyholder submitted a theft claim for a $979 Canada Goose Langford Parka on …

McAfee: Cyber Criminals to Target Cloud Technology, IoT Systems

Hackers are expected to take advantage of vulnerabilities associated with cloud technology and the Internet of Things, according to McAfee Labs 2017 Threat Predictions report, released late last year. Other predictions, including a major advancement in threat intelligence sharing, hacktivists …

Digital Trends Impacting Insurance Claims Departments in 2017

Customer engagement, improved usability in all claims systems and expanded use of data analytics are just a few of the trends predicted for 2017 as insurers pick up the pace on digitization, according to Ed Charlton, global director for Strategies …

Federal Appeals Court Finds Luxury Condo Owner’s Suit Filed too Late Against Insurer

A luxury high rise condominium located in Las Vegas, Nevada, was found to have been barred from recovery of its $5 million window damage claim, according to a ruling by the Ninth Circuit of the U.S. Court of Appeals. The …

Illinois Supreme Court Clarifies Sidewalk Snow Removal Law

In an opinion filed earlier this month, the Illinois Supreme Court outlined the scope of immunity afforded under the Snow and Ice Removal Act. According to the opinion, the plaintiff, Pamela Murphy-Hylton, sustained injuries after she slipped and fell while …

What’s Next for State Farm After Hurricane Katrina Fraud Verdict is Upheld

Earlier this month, a whistleblower lawsuit verdict against State Farm was upheld by the U.S. Supreme Court. The high court rejected a challenge filed by State Farm on a lower court decision. The decision, according to Dan Himmelfarb, a Wash. …

Post-election Impact of Newly Passed Marijuana Laws Still Up in the Air

Despite a societal shift towards the acceptance of marijuana, as evidenced by several newly passed state laws, political uncertainty as well as roadblocks at local, state and federal levels could derail its legal use. Last month, California, Massachusetts, Nevada and …

Advocacy-Based Models, Analytics Highlight Best Practices Used by Successful Workers’ Comp Firms

Better performing workers’ comp claims organizations utilize key performance indicators, data analytics and an advocacy-based model to successfully manage claims, according to Rising Medical Solution’s most recent Workers’ Compensation Benchmarking Study. Better performing workers’ comp claims organizations utilize key performance …

Volvo Autonomous Pilot Study Begins in Sweden

Growing megacities, air quality issues, excessive commute times, distracted driving and a desire for constant connectivity are driving the pursuit of autonomous cars. According to Petter Hörling, director US R&D Tech Centre for Volvo Cars – the company that invented …

Decline in ER Visits, Claims Costs Spurs EMPLOYERS to Expand Nurse Triage Hotline

Reductions in emergency room visits and total claim costs prompted EMPLOYERS, a small business insurance specialist, to expand its Injured Employee Hotline nationwide. The service, which began as a test in Florida in 2014, gives injured workers the option to …