Articles by Denise Johnson

NTSB Warns of Parasailing Dangers

A new report released by the National Transportation Safety Board (NTSB) on parasailing safety found that most of the parasailing accidents it investigated were the result of a combination of factors, including an operator’s failure to monitor developing weather condition, …

GM’s Victim Compensation Plan a Corporate Settlement Mill?

Earlier this year, General Motors Co. hired Kenneth Feinberg, a victim compensation expert, to oversee payment to those injured in crashes caused by faulty ignition switches in GM cars. GM says it’s trying to do the right thing by making …

Google Glass: An Insurer’s Secret Weapon?

In just a few years, adjusters may no longer be saddled with multiple devices for appraising damage, according to a recent industry white paper. Instead, one device alone will serve as a camera, tape recorder, video conferencing device, GPS and …

Carriers Strive to Improve Claims Technology

Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration systems, with more than 50 percent of carriers currently in the process …

2014 Job & Salary Survey Reveals Confident, Secure Market

Insurance industry professionals are bullish when it comes to the economy and their jobs, according to an industry expert. The same appears to hold true for the claims adjusters and managers who responded to the third annual Claims Journal 2014 …

The Blurred Lines in Maritime Exposures

Distinguishing claims that fall under the Longshore & Harbor Workers’ Compensation Act (LHWCA) and the Jones Act can be difficult, said Jack Martone, senior vice president of American Equity Underwriters. Martone discussed the two maritime coverages at the April Risk …

New D & O Trends Impact on the U.S. and Abroad

Directors & officers claims are increasing here and in other parts of the globe, according to insurance industry experts. Claims centered on merger acquisition, health care service vendor operations and cyber breaches will be the new norm. Eric Boyum, senior …

Tips and Tools for Insurance Fraud Investigations

Technology and social media are great tools used to investigate insurance fraud, according to expert panelists who spoke at the recent Risk and Insurance Management Society conference in Denver. Susan LaBar, a risk manager for the bus company Coach USA/Megabus, …

7 Habits of Highly Effective Coverage Adjusters

During a recent interview with Claims Journal, Kevin Quinley, claims expert and principal of Quinley Risk Associates, provided the seven habits of highly effective coverage adjusters. Policy analysis is the bedrock of claims handling, said Quinley during the second in …

Experts Provide Tips on Handling Litigated Files

Handling litigated claim files isn’t always easy, but experts at the Risk and Insurance Management Society national conference held in Denver last month provided several tips adjusters can use to strengthen their cases. The panelists: Heath Sherman, a Chicago-based partner …