Articles by Denise Johnson

Tips on Education for Adjusters Going into Management

As claims personnel move into management roles, it’s important for them to understand the organizational structure of their employer as well as understand and align with the company’s mission, according to Marty Frappolli, senior director of Knowledge Resources for The …

New Case Evaluation Tool Attempts to Replicate Jury Pool

For decades, claims staff have tried to figure out case values using litigation research vendors and expensive mock trials. Though Magna Legal Services, a national company, offers verdict searches too, its clients wanted something more refined. After a year of …

Device Reputation Aids UK Insurer in Busting Crash for Cash Scheme

As insurance fraud continues to evolve more aspects of the crime involve digital technology. In the UK, where a considerable amount of policies are generated through online transactions, much can be learned about the customer through the devices used to …

How Wearable Devices Are Disrupting the Insurance Industry

Nearly 50 years after Captain Kirk began using his wrist communicator on the television show, Star Trek, wearable technology is taking hold. From Fitbit and Nike Fuelbands to Google Glass and Golden-I, the technology is influencing how people live and …

CoreLogic Discusses Launch of Risk Analytics for Sewer Backup

A new underwriting tool to assess potential risk from sewer backup and basement flooding has been released by CoreLogic. The global property information, analytics and data services provider said the Sewer Backup Risk Score identifies the potential risk of sewer …

Addressing Medical Marijuana in Claims

With the approval of marijuana as a treatment for medical conditions in 23 states, plus Washington D.C., and the legalization of recreational marijuana use in two states (Colorado and Washington where its legal medically and recreationally), there are several factors …

Media Portrayal of Workers’ Comp Fraud Impacts Real Life Claims

The depiction of workers’ compensation fraud in television shows has impacted the public’s perception of the crime, said two experts during a session on the subject at the Combined Claims Conference held recently in Orange County, California. While workers’ comp …

The Benefits of Addressing Ergonomics in Failed Return to Work Claims

Erroneous job descriptions and employer inflexibility are just two ways in which return to work efforts get thwarted, say industry experts. “Effective return to work really starts way before an injury happens,” said Judy Sehnal, lead ergonomic consultant at The …

Auto Injury Fraud and Buildup Add Up to $7.7B in Excess Claims Payments in 2012

According to a recent report released by Penn.-based Insurance Research Council (IRC), a nonprofit research organization funded by property/casualty insurers, auto injury fraud and buildup adds an estimated $5.6 and $7.7 billion in excess claims payments in 2012. The comprehensive …

Anti-Fraud Legislation Kicks Up in 3 States

Tim Lynch, government affairs director, for the National Insurance Crime Bureau, recently spoke to Claims Journal to discuss anti-fraud legislation in 2015. Although all is quiet on the federal level, there is significant activity among three key states. Minnesota has …