Articles by Denise Johnson

Changes Coming to Claims Talent Management

The claims talent management shortage will be relieved somewhat by increased automation and changing skill requirements, according to an industry report released last year by Ernst & Young. Nicole Michaels and Charlie Mihaliak, partners in Ernst & Young’s insurance practice, …

Summer Jobs Can Put Teens at Risk for Workplace Injuries

The start of summer means summertime jobs for many teens across the U.S. In 2015, 19.1 million workers under 24 years old represented 13 percent of the workforce, according to the National Institute for Occupational Safety and Health (NIOSH). The …

Workers’ Comp Affected by Changing Workforce

The workers’ comp industry is in for big changes as older workers continue to stay on the job longer and more Latinos are employed in the workplace. These changes to the U.S. workforce present employers with challenges to safety and …

IoT Implementation Challenges Insurers

Insurers have several concerns when it comes to selecting an Internet of Things provider, according to Dawn Mortimer, assistant vice president IoT/Telematics Claims Product Management for Verisk Insurance Solutions. Insurers also need to consider the challenges associated with offering an …

Insurer Off the Hook in $500K Settlement to Spa Guest Who Had Stroke During Massage

A federal appeals court ruled that Evanston Insurance Co. doesn’t owe a $500,000 settlement that a Florida spa owner agreed to pay to a woman who suffered a stroke during a massage. The decision, issued last month in an unpublished …

Texas Hail Attorney Indicted for Barratry and Fraud

An investigation into hailstorm claims fraud by the Texas Department of Insurance (TDI) Fraud Unit led to a Tarrant County grand jury indictment of Richard Kent Livesay, a lawyer who allegedly solicited business following major hailstorm events that occurred in …

The 7 Habits of Highly Effective Coverage Adjusters

Good coverage adjusters don’t keep score of coverage denials and consider the policyholder, underwriter and agent perspectives when reviewing coverage, according to Kevin Quinley, founder and principal of Quinley Risk Associates. Quinley, who has nearly four decades of claims handling …

Move Over Adjusters and Underwriters, the Bots Are Coming

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …

Selfies Add to Museum Hazards

Museum visitors snapping selfies are driving a spike in accidents that are putting exhibits at risk, according to Linda Sandell, senior vice president and chief underwriting officer with Huntington T. Block, a fine art insurance broker based in Washington D.C. …

Building Code Adoption, Enforcement Critical to Reducing Losses

When building codes are adopted and enforced, there is a substantial reduction in loss, according to Christopher Miller, technical director for ISO’s Building Code Effectiveness Grading Schedule (BCEGS). During an audio interview with Claims Journal, Miller explained that it’s not …