Articles by Denise Johnson

Stakeholders Examine Insurance Fraud Issues During Federal Hearing

A recent federal hearing on insurance fraud exploring the necessity of a federal fraud fighting program, highlighted how stakeholders work to address and fight the multi-billion dollar industry. The Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security, held …

Addressing Workers’ Comp Talent Management Concerns

Filling workers’ compensation claims positions will require insurers to change their idea of what an ideal employee is. That’s according to Debbi Bromley, senior vice president of Human Resources at Genex. She discussed workers’ comp hiring concerns during a recent …

Auto Insurers Should Brace for Autonomous Car Changes

Changes in ownership, coverages and the way claims are evaluated are just a few of the ways self-driving cars will impact the auto insurance industry, according Jared Smollik, actuarial director of personal auto product development for Verisk Insurance Solutions. Though …

Mobile Crane Risks Rise as Construction Projects Increase

Construction in the U.S. is at an all-time high and with that comes an increased risk relating to mobile crane use. According to the 2017 Rider Levett Bucknall Crane Index, Seattle, Chicago and Los Angles round out the top three …

Allstate Reports Early Success With Drive-In Closures, QuikFoto Replacement

In a recent earnings report, Allstate reported positive changes as a result of its move toward an integrated digital enterprise. According to Matt Winter, Allstate president, claims is a good place to start deploying emerging technologies because of the many …

Farmers Begins Drone Use on Residential Losses

Farmers Insurance announced a new microdrone fleet that will assist adjusters on residential roof damage claims in areas impacted by hailstorms and other severe weather events. The insurer tapped Calif.-based Kespry for the micro UAV quadcopters that weigh 4.4 pounds …

Insurer Reports Motorcycle Crashes Spike in August

The last month of summer could bring a spike in motorcycle claims, according to American Modern Insurance Group. The insurer reports that of the 60,400 motorcycles it insures, 570 were involved in crashes in August 2015 and 2016. Many motorcycle …

Push for Uniform Adjuster Licensing With Reintroduction of the CLAIM Act

Federal legislation was again introduced to streamline the claims process during disasters by offering model adjuster licensing and testing requirements to states. Originally introduced in 2012 by Representative Stephen Lee Fincher in the house as H.R. 6415 and then reintroduced …

Claims Changes Driven by Tech, Data

A report released earlier this year by research and advisory firm Novarica highlights how digital opportunities, analytics and the Internet of Things (IoT) are driving changes in claims. Customer service standards set by other industries is contributing to the digital …

Latest Trends in Professional Liability Claims

Professional liability claims and coverage is evolving, according to Steve Whelan, director of management/professional liability product development for ISO. With increasing cyberattacks, comes coverage for ransomware and even blended coverage with other lines. Among other trends, healthcare claims are expected …