In the eyes of a claimant or beneficiary who has just experienced a claim event, insurance is no longer a two-way contractual agreement; it becomes a guarantee on which payment is expected. This expectation, though understandable, chips away at an …
An auto claims experience that leaves the policyholder “somewhat satisfied” may not be good enough to keep that customer from switching insurers. A survey conducted by LexisNexis Risk Solutions found that 51% of policyholders who reported shopping for insurance after …
The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to a report by J.D. Power. The consumer analytics firm said only 40% of claimants interacted with an estimator using digital …