claims handling tips News

10 Commandments for Insurers Responding to Florida PIP Demand Letters

Under Florida law, a party seeking reimbursement of Personal Injury Protection (PIP) benefits must formally demand payment by the insurer before filing a lawsuit. Specifically, Florida Statute 627.736(10), in conjunction with other parts of the No Fault Law, outlines the …

How Social Media Savvy Can Help You Investigate Claims

There is no denying that social media is all around us, so deeply integrated into our society that individuals and businesses alike are using these applications to connect. From following celebrities to scoring deals from your favorite stores, the use …

Tips on Avoiding Bad Faith Landmines During Trial

Acknowledging settlement demands in a timely fashion and documenting trial activity are just two ways to avoid bad faith litigation after a trial, said Kevin Quinley, founder and principle of Quinley Risk Associates. During a podcast on the topic, Quinley …

A Smooth Claims Experience Starts with Appropriate Customer Expectations

Want your insurance customers to have a smooth claims experience after a loss? Set appropriate expectations up front and over-deliver on the back end. “I think that’s equally true for claims people and for agents,” said Timothy Wiedmeyer, vice president …