auto insurance claims satisfaction News

While satisfaction with the auto insurance claims process is lower among Gen Y—also known as “Millennials”—claimants than among their older counterparts, their satisfaction is improving, according to the newly released J.D. Power 2015 U.S. Auto Claims Satisfaction Study. The study …

Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study. Overall customer satisfaction declined 13 points to 842, the lowest satisfaction …