Surveying Your Department’s Claims Writing Issues

To help you solve your claims writing problems – or those of your colleagues – I have put together a list of 20 topics that claims executives tell me are of concern to them. These topics can harm customer service, take away for the professional image you strive to attain, lead to embarrassing errors and slow up claims handling.

Please check off any claims areas that you’d like to like to improve, send me the number next to each issue, and I will send you some free information about how to improve the issues you select:

1) Denials ( )
2) Reservation of Rights ( )
3) Format of policy language within a letter ( )
4. Inappropriate or negative tone ( )
5) Large loss reports ( )
6) Writing Best Practices guidelines ( )
7) Conquering punctuation problems ( )
8) Conquering grammar problems ( )
9) Getting rid of old fashioned phrases, jargon and wordiness ( )
10) Breaking up lengthy sentences and paragraphs ( )
11) Avoiding bad faith lawsuits ( )
12) Need for a claims department style guide ( )
13) Reviewing, revising and updating your template letters ( )
14) Organizing information ( )
15) How to review your adjusters’ letters ( )
16) Avoiding vagueness ( )
17) Improving auto claims writing ( )
18) Better “Re” lines, salutations and closings ( )
19) Improving liability letters ( ) and property letters ( )
20) Please fill in any writing issue that you would like to know more about____________________________________________( )

Just send the number of each issue to me at garyblake725@gmail.com, and I will send you specifics about tackling each issue. (If you like, you may send me your own description of how each issue impinges on the quality of your department’s claims letters.)