virtual assistants News

United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …

Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …