CARSTAR Auto Body Repair Experts, a national multi-shop operator network (MSO), continues to enhance its field service and operations team to serve its growing network of stores across the country with the following promotions.
Rick Miller, who joined the company in 2007 as a regional service manager and most recently served as director of Field Services and Operations, led the implementation of the CARSTAR Service EDGE model across the country. With his promotion to assistant vice president of the department, he will manage the execution of strategic business initiatives, guiding CARSTAR’s team of regional service managers and leading stores as they embrace key programs.
Previously, Miller worked with Carter & Carter International in Europe and North America. Miller started his collision career in Germany as a refinish apprentice then moved back to the UK to manage dealer body shops and import reconditioning centers.
Melissa Miller, (no relation), has been promoted to director of field services and operations. She joined CARSTAR in 2004 as a project manager in Franchise Integration, after working as the office manager and marketing director in her family’s collision body shop – Randy & Bob’s CARSTAR in Chicora, Pennsylvania.
Miller served as regional service manager for Pennsylvania in 2006 and was appointed senior regional service manager in 2009. She is active in the Women’s Industry Network and serves on the communications committee.