Insurance Fraud Fighters Report Big AI Ambitions – But Not So Fast

Nearly one-in-five anti-fraud professionals (18%) counts artificial intelligence (AI) and machine learning (ML) technology among their fraud-fighting tools, while another 32% anticipate implementing these technologies in the next two years, a new report shows.

The 2024 Anti-Fraud Technology Benchmarking Report is the third installment of a global research study initiated by the Association of Certified Fraud Examiners (ACFE) and SAS. The latest edition reflects insights from nearly 1,200 ACFE members surveyed in late 2023.

The survey data reveals key trends in the evolution of fraud fighting since 2019: