Recognizing the complexity and difficulty of their jobs, Acrometis has launched a “Year of the Adjuster” salute to workers’ compensation adjusters.
“Comp adjusters handle more complicated claims with more bills, more deadlines, more potential penalties, and have more people involved in the claim than other insurance adjusters,” said Acrometis CEO P. Kevin Kilroy. “They are critical assets to their companies. In reality, they are the determining factor between the financial success and failure of insurance carriers.”
Results of Acrometis’ survey of workers’ compensation adjusters found they average 130 open cases, with 20 bills from six different providers, plus 20 supporting documents per claim. Also, they must stay current on 7,800 Current Procedural Terminology (CPT) codes and 13,000 International Classification of Diseases (ICD-9) codes, soon to be 68,000 ICD-10 codes.
“‘The Year of the Adjuster’ focuses on the complexity of the job and the unmatched skills and knowledge it requires,” Kilroy said. “We’ll feature exemplary adjusters in our WCInsights blog each month, culminating in an ‘Adjuster of the Year’ award.” All stakeholders, including adjusters themselves, are encouraged to nominate a star adjuster at http://wcinsights.com/yota/.
WCInsights also offers a forum for adjusters to share how they handle tough cases, seek suggestions from others in the field, and discuss services and technologies that helped them solve problems.
Ideally, technology removes mundane tasks so adjusters can focus on areas that require human expertise. “The more time adjusters spend working claims instead of getting tied up in routine tasks, the faster claims get closed,” Kilroy added.
More than half of adjusters Acrometis surveyed would use that extra time to update those involved in the case and to reassure injured workers. Most adjusters said the best parts of their job are helping people get back to work and saving employers from paying something that is not due.