Video or Video Intelligence?
The 7-Point Test Every Claims Leader Should Run Before Buying

Overview

Capturing video isn’t the same as trusting it.
Learn what separates a real evidence platform from a glorified media library.

Every claims organization is flooded with photos and video from policyholders, adjusters, and repair shops. What’s missing is the ability to govern that evidence — its origin, its capture conditions and its integrity across the claim lifecycle.

Most platforms still treat video as a file to store, not as regulated evidence that requires chain of custody, auditability, and policy-driven controls. Coupled with the rise of AI-generated and manipulated media, that lack of governance has become a material business risk at the exact moment carriers are relying on visual inputs more to accelerate claims and reduce costs.

Join TruVideo for a working session on what actually separates a basic media tool from an enterprise-grade video intelligence platform. We’ll walk through the seven criteria claims and underwriting leaders should be scoring vendors against right now, including verification and evidence integrity, chain of custody, security and compliance, and AI-powered structuring, and share the questions to ask before you sign anything.

You’ll leave with:

1. A vendor evaluation scorecard you can use immediately
2. The 20 questions to put in front of any video platform vendor
3. A clear-eyed look at where deepfakes and unverified media are already creating fraud exposure
4. Real examples of how guided, verified capture reduces disputes and cuts site visits at claims and at bind

Who should attend:
Claims leaders, underwriting executives, and innovation teams evaluating video or AI investments for 2027 planning.

Panelists //

Amy Velez
Director of Insurance Strategy
amy.velez@truvideo.com

Amy Velez is Director of Insurance Strategy at TruVideo and a go-to-market specialist focused on how the insurance industry captures and uses data across underwriting, policy servicing, and claims. Her perspective is grounded in a simple principle: many downstream inefficiencies begin at intake, when critical information is incomplete, fragmented, or difficult to verify.

Amy began her career as a licensed insurance producer, working directly with policyholders and developing a practical understanding of risk, coverage, and real-world loss. Today, she works at the intersection of insurance and technology, helping carriers and technology platforms explore how structured, verified visual data can support faster decisions, stronger workflows, and more defensible outcomes.

She brings a candid, practical perspective to conversations about AI and automation, emphasizing that transformation is only as effective as the data behind it.

Pat Cassidy
Director of Product Management
patrick.cassidy@truvideo.com

Pat Cassidy is Director of Product Management at TruVideo, where he leads product strategy for the company’s video intelligence solutions for the insurance industry. He brings expertise in product development, technology, and the evolving role of visual intelligence in modern claims workflows.