A Customer-Centric Approach to Claims Processing


According to a study by J.D. Power, insurers are only able to meet customer expectations 34% of the time.

Given that claims represent the make-or-break phase of an insurer’s customer journey, insurers must create a customer-centric claims processing mechanism that delivers value and builds lasting relationships.

Read this white paper to learn more about:

  • Leveraging digital technologies for customer-centric claims management
  • Mobile-first solutions and AI-led technologies
  • Personalized, proactive communication informed by customer data and analytics


Bonus: This white paper includes a checklist of best practices and strategies that can assist insurers on the path to a customer-centric claims management process.