A Customer-Centric Approach to Claims Processing

Produced by: Xceedance

Format: White Paper

Topics: Claims, Customer Experience and Technology

Overview

According to a study by J.D. Power, insurers are only able to meet customer expectations 34% of the time.

Given that claims represent the make-or-break phase of an insurer’s customer journey, insurers must create a customer-centric claims processing mechanism that delivers value and builds lasting relationships.

Read this white paper to learn more about:

  • Leveraging digital technologies for customer-centric claims management
  • Mobile-first solutions and AI-led technologies
  • Personalized, proactive communication informed by customer data and analytics

 

Bonus: This white paper includes a checklist of best practices and strategies that can assist insurers on the path to a customer-centric claims management process.

Free White Paper

Thanks to Xceedance for making this content available free of charge. By submitting this form, you agree to have your info passed on to them for the purpose of following up on your interest.

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