Insurers Slam Florida Citizens Expansion Bill

April 10, 2007

  • April 10, 2007 at 10:28 am
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    icies

    Mark of Summerville SC (03/25/07)
    Something is really wrong in the insurance industry. When one insured driver strikes another and totally disables their car you would think that they would AT LEAST offer you a rental.

    The victim should not be treated like the insurer\’s client with nit picky details of an existing policy. I am a third party with the expectation of restoration back to pre-existing conditions, financial and health. I think the correct term to use here is due diligence on the part of the at fault party(s). It is as if they dare you to take legal action. Maybe it is because most people can not afford to, I do not know, but surely it is the best monetary result for them. Where are our lawmakers at on helping consumers who are victims? This is serious business.

    My wreck was last week, I am still feeling pains, my brand new truck is trashed from being struck by a large truck. All State Farm adjuster said so far was we are checking for recalls on truck brakes to assign liability Well, I can assure them their client and it\’s parties are at 100% fault, and I have 0% fault, so this is WRONG for State Farm to do. My Allstate agent concurs. If State Farm wants to bill or sue Ford, let them, it\’s not my concern. In the meanwhile, they are seemingly unrestrained and unbound to cause financial pain to their client\’s victims.

    By the advice of so many, I already have hired porofessional help. What a sad state of affairs when step #1 in a collision is to retain an attorney.

    Waukesha WI (03/24/07)

    I needed full coverage for my car and we settled on a policy through them for 95 dollars a month. I enjoyed my car for a total of about 3 days when I get a phone call from one of State Farms associates who informs me that he misinterpreted what the dealership had sent to him. He was under the assumption that I had auto insurance on the car that I traded in. This was not the case, and I made this VERY clear when I bought the car.

    He informs me that my payments would rise from 95 a month to 160 a month. He apologized and told me if I wanted to shop around for a better rate I\’m free to do so. Of course I did. I found a new company within hours of his phone call. I gave him a call back and told him to cancel the policy. And he said that it would be taken care of, and the refund of the 95 dollars I gave to them would be refunded to me within the week.

    They actually had the nerve to tell me that once I\’ve had insurance with my new provider for 6 months, to come back to them and they\’ll give me the rate they originally offered to me. No thanks!

    NC (01/28/07)

    I have paid auto insurance premiums to State Farm for 37 years. Recently, my son had an accident and they dropped him from coverage. This claim can\’t come close to the years of payments I have made to this company. I dropped them and now have a new company, better coverage, for less expensive premiums.

    Prairieville LA (01/06/07)

    I\’ve had State Farm since I started driving (7 years). I have my own policy which is totally separate from anyone else in my house hold. I\’ve never been late paying a bill etc. My little brother got into and accident and got a ticket recently. So they sent me a letter saying they are canceling MY insurance due to my brother\’s driving records. I have nothing to do with his driving or his policy. And this letter was sent to me 4 days before my next payment is due. How convenient! I will never recommend State Farm. Now I\’m stuck shopping around for insurances and forking up the money for a down payment etc. with other insurers.

    Melinda NC (01/06/07)

    I was in a wreck on 11/18 and have had trouble with getting help from State Farm Insurance since day one. I\’m working on my personal injury claim and they want me to settle for some unruly amount for everything I\’ve been through. I\’ve been to several doctors\’ appointments and I\’ve been on medication which has caused me to be unable to concentrate at work or my school. I can\’t pay my rent and other bills because I’ve been unable to work the hours I need to due to my injuries. Car damage $3,000.00. Personal damage – $4,000.00.

    A fire started in the truck and it ultimately exploded. My car was damaged by the heat and flames, melting most of the ABS parts, blistering the paint, cracking the windshield, etc.

    My insuance is paying for my damage, minus my deductible. I called State Farm to file a claim with them for the deductible, the excess rental car fees that my policy does not cover and to talk about diminised value since my vehicle will never be worth what it was before the fire. Plus, I want to trade it in since I cannot be certain it\’s systems have not been weakened/damaged by exposure to the extreme heat.

    State Farm\’s position is that the fire is the not the fault of their insured. They say they had a forensic expert determine where the fire originated and they say it is not one known from a recall. They will not pay anything on any claim I make.

    Brooklyn, NY (03/19/06)
    So much for my “Good Neighbor”.

    After paying my car insurance faithfully for 20 years, keeping a record free of accidents and moving violations, it finally happened. My car was stolen right out of my driveway.

    My “Good Neighbor” insurance company has delayed settling with me for almost 90 days – well over the legal limit. They say they can’t understand how a thief can steal a car without a key???? (direct quote). They have investigated me, pulled credit reports,bank statements called my employer and treated me more as a criminal than a s a policy paying victim.

    I need my car for work and this has been such a hardship. I have just had to hire my true \”good neighbor\”, a lawyer , to try to help me. I feel like I am being victimized twice.

    without platesi had has a How in the world can they cancel my policy for not providing personal information on someone who doesn\’t have a license, never drove my car, and was never on the policy? With a cancellation on my record, finding insurance is difficult and expensive. I deserve good rates and find this extremely frustrating.

  • April 10, 2007 at 10:57 am
    SWFL homeowner says:
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    I have followed this website for awhile, esp. after Charley hit us here in soutwest Florida in 2004. There seems to be a lot of experts here so I would like your opinions. As a homeowner, my only two options for insurance are my current company- Universal Property and Casualty or Citizens. The difference between the two premiums is great enough that under the new law I can have a policy with Citizens.

    So with that being said- since I have to have insurance and these are my only options which do I pick? Neither is a great option but it is all there is. Citizens run by the state or Universal rated by Demotech and how do I really know how they will handle a major hurricane?

    Thoughts….?

  • April 10, 2007 at 11:35 am
    Someone Who Has Reason to Know says:
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    Reading your thoughts above I would recommend that you go with Citizens. While I can\’t say specifically the source of my knowledge, I will say that Universal handles claims VERY poorly. I have knowledge of a specific case where a claim was denied even though coverage was clearly there. In 2004 Universal was rated as one of the very worst for hurricane response. I terminated my own personal affiliation with the company because I felt I could not serve the interests of the company and still adhere to my code of professional conduct. In your case, with my experience, I\’d say the choice is easy. (By the way, a strong Demotech rating does NOT mean the same thing as a solid AM Best rating).

    Generally, I thing the legislation will be bad for the Florida market but if it lets you replace your coverage with Universal, then take advantage while you can!

  • April 10, 2007 at 11:45 am
    You choose says:
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    State Farm Insurance
    Co. said today it settled claims of more than 100 policyholders who
    accused the company of trimming coverage about a decade before the 1994
    Northridge earthquake. The Bloomington, Ill.-based insurer would not
    confirm a newspaper report that the policyholders received $100 million
    to drop their lawsuit, or divulge other details of the agreement reached
    last November. \”The settlement amount is confidential, as agreed to by
    all parties, but represents a small part of the more than $3 billion
    paid by State Farm to more than 117,000 policyholders whose property was
    damaged,\” a company statement said. The settlement is the largest known
    single payout by an insurer involved in post-earthquake claims, the Los
    Angeles Times reported. According to an internal company memo in
    September 1984, executives considered informing policyholders about
    restructuring plans but decided against it because it would \”appear
    inconsistent with our marketing philosophy.\”

    Company Used Muddled Terms The lawsuit said two insurance plans were
    ultimately replaced by a less expensive policy, and the company
    eliminated the notion of \”guaranteed replacement,\” which would require
    the insurer to replace homes destroyed by a quake even if the cost
    surpassed a policyholder\’s coverage limit. Instead, State Farm sent
    policyholders notices that described the coverage as \”new\” or different\”
    without disclosing that it amounted to less coverage, according to the
    lawsuit filed by 117 homeowners. In May 1997, a Superior Court judge
    How is this not wrong? Melanie

  • April 10, 2007 at 12:37 pm
    Bob says:
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    I had that dumb company in Sunrise Florida, I cut my ties with them, they tried to up my coverage on my home, when asked who authorized the change, they told me I did.NOT, I also found a better rate with a AM Best rated company, same coverage lesser cost. People need to ask how the company rates for coverage, there is a new way to rate to the benifit of the carriers, I place my value at cost to replace not including land, I am in the insurance industry, I have the upper hand at their games.

  • April 10, 2007 at 2:06 am
    Just wondering says:
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    What is your replacement cost per sq ft? Here in Baton Rouge LA area it\’s around $100 per sq ft.
    Just wondering……

  • April 10, 2007 at 2:22 am
    Danny says:
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    If I understand this properly, every company that is admitted is subject to the FIGA Fund protection if they go belly up. If that is true, then go with the best coverage and best rate. Claims are incidental, and will ultimately be paid no matter what the attitude of the carrier is. Our agency had 1,100 claims in Ivan, and we held everyone\’s hand until they were all paid. The Agent is what you bu, not the carrier. It\’s time for the agent who just doubled his income to stand up for his customer. Direct writing agents can\’t because they are all in truth employees of their captive carrier. If you have a problem, get after the agent, not the carrier.

  • April 10, 2007 at 2:24 am
    Linda says:
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    I had a policy with Citizens that was going to be taken out by ASI at renewal. Their premium was $8,000 for less than $200,000 of coverage. Citizens premium was $2700. What do you think I did?

    We had some business with Universal and I can say too that their claim service was bad.

    In Monroe County our replacement costs on a frame dwelling are around $150. a sq ft. On masonry, $175 and up.

  • April 11, 2007 at 2:37 am
    Faith says:
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    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * aim Litigation Counsel

    Introduction
    In 1922, George Mecherle said, \”Honesty isn\’t the best policy – it is the only policy.\” This is as true today as it was when State Farm was founded. Although State Farm and the insurance and financial services industries have changed through the years, State Farm\’s commitment to maintaining high standards of integrity remains the same. We all have a responsibility to exercise good judgment, honesty, and integrity when performing our jobs.

    While the Code of Conduct cannot address every circumstance, it summarizes many existing Company policies, rules, and guidelines pertaining to business behavior in one document. The Code provides you with a common frame of reference and assists you in making the right choices. The Code underscores our commitment to exercise sound business ethics for the benefit of our customers , fellow employees and associates, the Company, and the public.

    The policies, rules, and guidelines referenced in the Code are easy to understand and many will already be familiar to you. You should become familiar with the Code as well as all referenced policies, rules and guidelines, because you are expected to adhere to them. Failure to adhere to them will result in disciplinary action as appropriate. Should you like to review the referenced policies, rules or guidelines in detail, they are available in the Employee Manual or through your supervisor.

    Instances may occur when you know or suspect improper conduct or a breakdown of security or business controls. In those cases, you have an obligation to talk to your supervisor, a Human Resources Department representative, or use the Open Door Policy. If you feel you cannot use these avenues for whatever reason, you should call the Code of Conduct Line. The toll-free number is 1-800-355-CODE (2633). The intent of the Code of Conduct Line is to provide another way of reporting in good faith any known or suspected violation of the Code.

    Calls to the Code of Conduct Line are answered by an independent company that specializes in these services. The calls are summarized and then referred to the investigations unit in the internal audit department, or others as appropriate for investigation. Calls to the Code of Conduct Line will be kept confidential to the extent possible.

    The Acknowledgment and Disclosure section of the Code requests you do one of two things:

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

    * If your conduct conforms to the Code, select option #1 and submit it.
    * If you have a conflict with some aspect of the Code, select option #2, describe the circumstances on the space provided, and submit it.

    These standards will help continue State Farm\’s reputation for fair dealing and honesty.

  • April 10, 2007 at 2:38 am
    Craig says:
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    As an insurance agent, it pains me to see what is happening to my industry. Insurance Co\’s can\’t have it both ways, cry uncle when they have to pay out, then run from that market & then foul when government is forced to offer an alternative. On the other hand government can\’t & shouldn\’t be allowed offer coverage at deep discounts on an uneven playing field. We all know that the politicians will try use any surplus funds for pet projects. It will be the taxpayers of FL that will suffer when Citizens needs a bailout for not having the money to pay the claims when the next catastrophe occurs.



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