I cannot even get a mitigation form filled out for my hurricane impact glass windows I installed last year and it went through the county, was permitted, approved, and inspected. Citizens requirements are ridiculous. I was told they will not accept any other proof and I now will have to pay an engineer just to review the paperwork and sign their form.
Wait until the \”big on\” that hit New Orleans hits Miami or Fort Lauderdale or Tampa or Naples or Sarasota or Jacksonville!
How is the customer service going to be when they have thousands of customers calling with claims? Where will the state get the money to pay all of the claims?
DISASTER just waiting to happen!
Hey Floridian\’s, you live on an island that is hit constantly with hurricanes. If you want to live on an island, you have to pay for island insurance rates.
So they cut the phone wait times by 10 minutes. I wonder what the wait time is? 10 minutes out of a 20 minute wait would be good. 10 minutes out of a 90 minute wait ain\’t so great.
Mary,
It doesn\’t really matter how fast a call is answered if you get put on hold for an hour. Answering within a minute is a moot point. How quickly are the problems and concerns addressed?
I used to live in FL and work in insurance, and moved out in 1999. After Andrew, I saw the writing on the wall and decided to bail. Have relatives there and don\’t understand why (or how, financially) they still want to live there.
Have a good weekend!
Actually, we live on a peninsula that is hit by hurricanes; not an island. Your point is well sharpened. We do live in a hurricane prone area and the rates should be higher. But we want to have all the advantages; we just don\’t want to have to pay for it.
Bruce Douglas says Citizens has 2000 adjusters. Like most of the information coming out of Citizens, it is misleading. They do not have 2000 adjusters on staff, they still rely heavily on contract adjusters – the same adjusters other companys will call upon in the event of a hurricane.
Citizens should also have financial accountability for the cost of their operations. They have no expense oversight and those expenses can be passed on to us, just like the deficit from losses. Don\’t rely on the board of directors to hold managements feet to the fire. The board meeetings are full of \”fluff\”. If this were a public traded company, you would have analysts questioning them and downgrading if performance was out of line.
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I cannot even get a mitigation form filled out for my hurricane impact glass windows I installed last year and it went through the county, was permitted, approved, and inspected. Citizens requirements are ridiculous. I was told they will not accept any other proof and I now will have to pay an engineer just to review the paperwork and sign their form.
Maggie, you\’re free to move about the country now.
Wait until the \”big on\” that hit New Orleans hits Miami or Fort Lauderdale or Tampa or Naples or Sarasota or Jacksonville!
How is the customer service going to be when they have thousands of customers calling with claims? Where will the state get the money to pay all of the claims?
DISASTER just waiting to happen!
Hey Floridian\’s, you live on an island that is hit constantly with hurricanes. If you want to live on an island, you have to pay for island insurance rates.
So they cut the phone wait times by 10 minutes. I wonder what the wait time is? 10 minutes out of a 20 minute wait would be good. 10 minutes out of a 90 minute wait ain\’t so great.
Mary,
It doesn\’t really matter how fast a call is answered if you get put on hold for an hour. Answering within a minute is a moot point. How quickly are the problems and concerns addressed?
I used to live in FL and work in insurance, and moved out in 1999. After Andrew, I saw the writing on the wall and decided to bail. Have relatives there and don\’t understand why (or how, financially) they still want to live there.
Have a good weekend!
Actually, we live on a peninsula that is hit by hurricanes; not an island. Your point is well sharpened. We do live in a hurricane prone area and the rates should be higher. But we want to have all the advantages; we just don\’t want to have to pay for it.
Bruce Douglas says Citizens has 2000 adjusters. Like most of the information coming out of Citizens, it is misleading. They do not have 2000 adjusters on staff, they still rely heavily on contract adjusters – the same adjusters other companys will call upon in the event of a hurricane.
Citizens should also have financial accountability for the cost of their operations. They have no expense oversight and those expenses can be passed on to us, just like the deficit from losses. Don\’t rely on the board of directors to hold managements feet to the fire. The board meeetings are full of \”fluff\”. If this were a public traded company, you would have analysts questioning them and downgrading if performance was out of line.
I work for Citizens and 98% of calls are answered in less than one minute.