The insurance industry (like all industry) is committed to doing “more with less.”
Over the years, they strived to get policies written with fewer underwriting inspections. They strived to get claims resolved with fewer adjusters. Have policyholders photo their own damage. Have computers quantify damages from those photos. Sell more parametric insurance (you won’t need adjusters).
While employers have constantly reported that the adoption of technology would not impact the labor force, it has. It was/is inevitable. Daily we read of companies laying off tens of thousands of workers.
I know some proverbial dinosaurs (old school adjusters) who say “AI will never be able to deliver the personal touch.” “AI will never be able to discern human tragedy and deceptive behavior patterns.” “It will never understand humanity.” The “insurance consumer” may demand the “human touch” but it’s not going to get it. Nobody is offering it. Sorry, that train has left the station.
My firm specializes in field operations and we’re needed when all forms of digital online communication has failed and, for now, we may be the solution when someone needs to knock on someone’s door, come face to face with a witness, or search for video surveillance.
But for policyholders like Gregg (who happens to be a highly esteemed colleague) you’ll have to shop around for the kind of insurer you were hoping for. Happy hunting.
The insurance industry (like all industry) is committed to doing “more with less.”
Over the years, they strived to get policies written with fewer underwriting inspections. They strived to get claims resolved with fewer adjusters. Have policyholders photo their own damage. Have computers quantify damages from those photos. Sell more parametric insurance (you won’t need adjusters).
While employers have constantly reported that the adoption of technology would not impact the labor force, it has. It was/is inevitable. Daily we read of companies laying off tens of thousands of workers.
I know some proverbial dinosaurs (old school adjusters) who say “AI will never be able to deliver the personal touch.” “AI will never be able to discern human tragedy and deceptive behavior patterns.” “It will never understand humanity.” The “insurance consumer” may demand the “human touch” but it’s not going to get it. Nobody is offering it. Sorry, that train has left the station.
My firm specializes in field operations and we’re needed when all forms of digital online communication has failed and, for now, we may be the solution when someone needs to knock on someone’s door, come face to face with a witness, or search for video surveillance.
But for policyholders like Gregg (who happens to be a highly esteemed colleague) you’ll have to shop around for the kind of insurer you were hoping for. Happy hunting.