Many people say personal insurance is becoming a commodity and is being sold as such by some Carriers. Others continue to use agents. There is a cost and a benefit. Some want to get the lowest price for what they perceive as a standard commodity. It’s all the same…. That is until they find the need to talk to someone or get advise. Don’t they realize that personal contact, starting with a human answering the phone ,not a tape giving options and extension numbers to call costs something. Her points are good but who pays for good service
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Many people say personal insurance is becoming a commodity and is being sold as such by some Carriers. Others continue to use agents. There is a cost and a benefit. Some want to get the lowest price for what they perceive as a standard commodity. It’s all the same…. That is until they find the need to talk to someone or get advise. Don’t they realize that personal contact, starting with a human answering the phone ,not a tape giving options and extension numbers to call costs something. Her points are good but who pays for good service