How to Avoid Potentially Violent Situations During Claims Investigations

By Denise Johnson | July 24, 2013

  • July 24, 2013 at 3:46 pm
    Tomw says:
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    Dr Friedman has some good points, but left out a main one IMO. If you start to see/sense trouble with the insured, don’t deny the claim or any demands right there. Advise you don’t know, don’t have authority and/or you’ll have to check into it and let them know. I’ve seen a lot of it in over 40 years as a property adjuster in Detroit.

  • July 25, 2013 at 9:10 am
    JohnH says:
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    I have learned the hard way , been threatened on many occasions over the years. I make it a habit never to deny a claim on site.

  • July 28, 2013 at 10:27 pm
    Carl says:
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    Notice the advice is to avoid or back off from emotional people.
    This is basically Eric Holder’s preference.

    Well what emotion is the tell tale emotion of danger ? Unfortunately Psychology hasn’t observed and codified the scale of emotion, and doesn’t understand where a potential adversary will be be a hazard in your environment.

    And what if the volatile or unstable emotional person in an event that some of us have dealt with, and is foreseeable? Unfortunately psychology won’t answer that and your left with the surprise of imminent danger which is when you find out that this actually exists and does happen. Unfortunately this ‘adversely affected patient’ can be on a ‘psychiatric cocktail’ and you are looking at something that is not emotional.

    Be aware that the psychiatric prescriptions warn ‘can cause nomicidal and suicidal ideation”. If this psychiatric patient on a cocktail of psychiatric drug and is having a common adverse reaction to the psychiatric drug, you are essentially seeing what is a ‘zombie’ and like the school shooting, he can pull a gun on you.

    Can you tell if this is a drugged patient or a person who is naturally upset? There is a huge difference. If he appears in a drug induced euphoria of insanity it is the most dangerous psychiatric patient on psychiatric medications. Will you be able to handle it? Stongly advised to bring in the US military.

    Is he naturally upset? If you have extremely good communication skills it will resolve, but still strongly advised to bring in police.

    If a life threatening assault, hope you’ve done some basic boy scout survival training, or better yet self defense training that apparently is mostly offered to artists in the Marshall Arts. (ever wonder why that wasn’t taught in Universities you attended?)

    There are disciplines that are more trained on how to address this subject than psychologists, and certainly more informed than Psychiatrists.

    Good discipline and training in self defense will land someone with a skill and aptitude to read emotional or devoid of emotion hostile elements than a psychologist probably has ever personally
    experienced.

    • August 5, 2013 at 9:30 am
      maqui says:
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      This…My friends, is an area commonly referred to as..Left Field, way out there, in the warning track.



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