“Consider an injury that results in a life-changing event. Depending on the timing and authenticity, an apology can potentially reduce the likelihood of a lawsuit being filed and result in reduced defense costs and damages.”
Wow! Now that’s a non-sense statement if I’ve ever heard one. Oh, sorry about running you over, I understand you can’t work for the rest of your life but I’m sure you’re ok with an apology.
True empathy for what the other party has experienced is a definite plus. When both parties are validated, they are more capable of sitting down together and negotiating in a reasonable manner. Common courtesy alone goes a long way in mitigating the cost of claims.
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“Consider an injury that results in a life-changing event. Depending on the timing and authenticity, an apology can potentially reduce the likelihood of a lawsuit being filed and result in reduced defense costs and damages.”
Wow! Now that’s a non-sense statement if I’ve ever heard one. Oh, sorry about running you over, I understand you can’t work for the rest of your life but I’m sure you’re ok with an apology.
True empathy for what the other party has experienced is a definite plus. When both parties are validated, they are more capable of sitting down together and negotiating in a reasonable manner. Common courtesy alone goes a long way in mitigating the cost of claims.