Insurer Reports Sandy Flood Claims Resolving Quickly

By Denise Johnson | February 13, 2013

  • February 13, 2013 at 2:57 pm
    Art Williams says:
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    WHAT A CROCK OF SELF-SERVING BS!!!! Resolving quickly-HA!! Walk around our town and ask the owners sitting with low-ball estimates (if they were lucky enough to get an estimate yet) how it is going? 4-5 feet of water throughout houses and most estimates are in $40,000-$50,000 range after a wait of 2 1/2 months and no cooperation from carriers in addressing issues! …and we can’t sue for any thing but Breach of Contract!! Prepping for Appraisal now-but why should it come to this?

    Governor Christie has a more realistic take-it is an absolute disgrace the way these claims are being mishandled!

    • February 13, 2013 at 7:37 pm
      Kevin Miller says:
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      I do not believe Mr. Moore’s comments are BS or self-serving. The statements are accurate. What I hear Mr. Williams saying is based on either; anecdotal/second-hand knowledge, and, or lack of understanding of the claims process, and the elements that factored into the time it takes to process all of flood claims.
      First let’s address Mr. Williams statement that “the owners sitting with low-ball estimates.” Mr. Moore addressed this by stating that they did expect supplements. This means, if an adjuster estimate does come in lower than a legitimate contractor estimate, Mr. Moore’s company would reopen the claim to evaluate and pay any additional money’s owed by the policy. The problem is, there are not enough contractors to provide all of these estimates yet.
      Next, let’s examine further when Mr. Williams speaks of “low-ball” estimate’s.” Why would an NFIP WYO, or adjuster “low-ball” an estimate. Does Mr. Williams know how an NFIP adjuster gets paid? I doubt it. An NFIP adjuster gets paid per claim, based on the size of the estimate. The greater the estimate, the larger the adjuster’s pay. Why would the adjuster not pay what the policy owes? Again,if the original estimate was underpaid, and the insured can show that it will cost more, Mr. Moore stated the claim can be addressed with a supplemental payment, when the insured has a contractors estimate.
      The fact is most flood victims do not yet have a contractors estimate, because of the number of properties damaged, and the fact that there are not enough contractors either! (I guess you should complain to the city you live in for not having enough contractors licensed.)
      Carriers are cooperating with all insured’s to work through these claims. Every available adjuster in the country was called into New York, New Jersey, and the surrounding areas impacted by Sandy. Between the population of these areas, the number of claims, and the size of the estimates, it is a unprecedented time consuming endeavor. The money being paid is Federal Tax dollars. There are obvious procedures that must be followed.
      Suing, is not the answer. Getting contractor estimates to compare to the original adjusters estimate, is much more efficient, cost effective, and a much better answer.
      Prepping for appraisal, although, it’s in the policy, very rarely can it be used. I suspect Mr. Williams does not know the policy well enough by suggesting this.
      Governor Christie is a fine man and Governor. He along with everyone has called Hurricane Sandy, a “once in a lifetime storm.” Yet then, why would he or anyone not think the processing of these claims take an above normal amount of time?
      I believe everyone understands what the victims of Sandy are going through. I hope the same people understand, since this storm hit, that every adjuster and every person handling flood claims, are, and have been working up to 100 hours a week to process all of the claims. So when Governor Christie calls it a disgrace, he is failing to appreciate all the work thousands of claims handlers are doing to help his voters out.
      Mr. Williams, I suggest you read page 8 of the Flood Insurance Claims Handbook that is available to everyone. (It can be found online.) Page 8 talks about the steps in appealing your claim. I wish only the best for you and your neighbors after going through this terrible hardship. I only hope you understand that there are thousands of people, who have devoted the last 100 days to helping you get through this.

  • February 20, 2013 at 5:22 am
    John carter says:
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    Insurers don’t require proof of claims below 75k, why request proof above. 75 k?’ What a ripoff , of policyholders paying for insurers incompetence just so they get more money from their reinsurance carrier, this bullshit news letter is self serving garbage put out by the garbage working in the insurance (scam) industry

  • February 20, 2013 at 8:56 am
    Kevin I. Miller says:
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    Mr. Carter, your comment tells me you do not have a clue about what you are talking about. We are talking about the NFIP. NFIP stands for National Flood Insurance Program. This is a Federal Program. There is no reinsurance. The POL, is a requirement by the policy. It was waived by FEMA, for claims under $75,000, in order to expedite (That means:”to speed up”) the claims process. This article, the policy, the NFIP, Mr. Moore’s comments, have nothing to do with reinsurance. It is not relevant at all in this discussion. There is an old adage; “If you keep your mouth shut, people may only think you are stupid. If you open your mouth and talk, then they will know you are stupid.” John Carter, you are living proof of the foregoing statement.



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