Form Letters: The Good, the Bad and the Ugly

January 7, 2009

  • January 7, 2009 at 3:12 am
    Theresa says:
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    In an article about proper writing, ClaimsJournal editors let spell check change CNA to CAN (at the bottom, in their blurb about Mr. Blake’s customers).

  • January 7, 2009 at 4:04 am
    Fred says:
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    Mr. Blake is critical of letters by claims adjusters for being “too wordy”, and implies it is best to avoid use of long run on sentences. Take a look at the first sentence in the next to last paragraph of the article. Mr. Blake’s sentence is 65 words in length, longer than the longest sentence he found in claim letters. “Do as I say, not as I do?” Let me venture a guess – Mr. Blake was never a claims adjuster.

  • January 8, 2009 at 11:38 am
    Agent in the sticks says:
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    I practice in a rural area. While the demographic is mixed in education, some folks have degrees, others might not have gotten through high school, and many are confused trying to read grammatically correct letters. I’m not an English champ by any stretch. I often write to clients in the same manner I would use when speaking to them in person or by phone. I think keeping things simple in communication is best.



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