Any business can hire them to say anything. Thus, their credibility is zero. I have emailed them several times asking their sources of income. Must be secret…..
In other news a recent $8,500,000 survey has determined that bears crap in the woods and frogs eat flies. We now return you to your regularly-scheduled programming…
While this may not be breaking news for us old timers….it should be a wake up call for agency owners to remind their employees that customer service makes a difference in retention…rentention helps profit sharing and ultimately an agency’s reputation.
A senior VP of a very large american international group of companies told me once that at the executive levil, they only see policy holders as part of a $100,000.00 block of business. Their only concern is whether that block made money or lost money. If the consumer’s experience translated into business flowing into service oriented companies and agencies, this report would have a significant impact. Unfortunately, I think most people just end up trading one crappy company for another. The result which the executives count on, is that they just rotate their business and nothing changes.
These company people talk a good game about retention and service but could care less when it comes to actually serving the policy holder.
We as agents are the only ones who care and our livelyhood requires us to give the best service we can. You can only hope that the client sees that you are not the company and gives you the chance to continue to serve them after the company persons screw up.
Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple Will let me tell you If your life has been hard and you do have a policy your not going to be cover by State Farm if they have LL working for them. YOU CAN Lots of LL work for State Farm
policy?
Huh? Did LL get a high school diploma? He needs to re-read his post. “Will” let me tell you…..that should be “Well”…. and “If you do have a policy, YOUR…” that should be you’re. What, by the way is a “diplomarea” anyway….. And check some research to find out what the average reading level is for people in this country!!!
poor customer service switch …
poor customer service switch …
Why is that nearly 75 percent of those who shop because they have experienced poor customer service switch …
Tell more……….This Story is not over it has more. Do not Tell half of the story give up the bad guys. . It,s about all of us . Stop this crime to all of us WE are alive for a short time. Greed will not work. 70% is really really;;wrong.
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Any business can hire them to say anything. Thus, their credibility is zero. I have emailed them several times asking their sources of income. Must be secret…..
In other news a recent $8,500,000 survey has determined that bears crap in the woods and frogs eat flies. We now return you to your regularly-scheduled programming…
If someone had to pay for that information they haven’t been in the insurance business very long.
While this may not be breaking news for us old timers….it should be a wake up call for agency owners to remind their employees that customer service makes a difference in retention…rentention helps profit sharing and ultimately an agency’s reputation.
Doh!
A senior VP of a very large american international group of companies told me once that at the executive levil, they only see policy holders as part of a $100,000.00 block of business. Their only concern is whether that block made money or lost money. If the consumer’s experience translated into business flowing into service oriented companies and agencies, this report would have a significant impact. Unfortunately, I think most people just end up trading one crappy company for another. The result which the executives count on, is that they just rotate their business and nothing changes.
your absolutly correct.
These company people talk a good game about retention and service but could care less when it comes to actually serving the policy holder.
We as agents are the only ones who care and our livelyhood requires us to give the best service we can. You can only hope that the client sees that you are not the company and gives you the chance to continue to serve them after the company persons screw up.
Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple Will let me tell you If your life has been hard and you do have a policy your not going to be cover by State Farm if they have LL working for them. YOU CAN Lots of LL work for State Farm
policy?
Huh? Did LL get a high school diploma? He needs to re-read his post. “Will” let me tell you…..that should be “Well”…. and “If you do have a policy, YOUR…” that should be you’re. What, by the way is a “diplomarea” anyway….. And check some research to find out what the average reading level is for people in this country!!!
poor customer service switch …
poor customer service switch …
Why is that nearly 75 percent of those who shop because they have experienced poor customer service switch …
Tell more……….This Story is not over it has more. Do not Tell half of the story give up the bad guys. . It,s about all of us . Stop this crime to all of us WE are alive for a short time. Greed will not work. 70% is really really;;wrong.