Survey: Carrier Performance Falls Short of Expections

July 21, 2004

  • July 21, 2004 at 1:59 am
    Greg Whaley says:
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    It is interesting that there is no survey of the companies concerning their expectations of the independent agents. Companies who rely on their agent representatives must know that the agent handles their business as the agent expects the companies to handle the business to maximize the companies profit potential and longevity in the market. Agents can have all the expectations the want but unless they are willing to adhere to those standards as well then those expectations are unrealistic in many cases.

  • July 21, 2004 at 3:22 am
    xsman17 says:
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    Once the pricing drops and the underwriting discipline fades the gap in expectations will lessen. The agents will be happy again.

  • July 22, 2004 at 1:47 am
    Jackie says:
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    We find we are not only able to place more business with carriers who are flexible as well as timely in their responses, but these people are far more enjoyable to work with. So many carriers not only aren’t flexible but their underwriters attitudes are horrible. We are constantly wondering if the carriers have forgotten that we are their customers and as such pay their salaries. Without us placing business with them they would not be around, no premium no money to pay claims etc… When the market does change and they no longer have the hot product, I wonder how far their â€Ŕholeyer than thou” attitudes will take them?

    It’s important when times get tough like this that we pull together to get jobs done- and not add to the over all frustration of the situation at hand. We are ALL over worked and frustrated.

    I can honestly say that we will long remember this market and the past few years, and in the future also remember those carriers who treated us with respect and a level of professionalism that befits the industry. Those people will get our business. The others are going to find themselves left out in the cold.



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