View this article online: https://www.claimsjournal.com/news/national/2004/06/28/43646.htm
VeriFacts Automotive announced that it would utilize CSi Complete market research services to measure satisfaction on an expanding customer base.
“Since VeriFacts is in the business of coaching, training and measuring quality and process improvement at the repair facility level, it makes sense that we would utilize an unbiased source to measure our own effectiveness as a business partner,” Farzam Afshar, CEO and co-founder of VeriFacts, said.
“Verifacts is growing rapidly, and it is imperative to have customer feedback on a regular and timely basis,” John Webb, vice president of marketing for CSi Complete, added. “VeriFacts has an outstanding reputation in the industry and we are proud to be able to provide services.”
VeriFacts Automotive provides information, assessment and interactive coaching to the collision repair, insurance, automotive supplier and manufacturing communities.
CSi Complete is an independent market research company with special expertise in the automotive, claims and customer satisfaction indexing industries.