I am veteran who have in the past years have had hard times financially and medically from my illness. In the recent years my family and I have managed to recover and continue. It has become evident in the past several months that my insurance company is raising my premiums not because of at fault accidents, which I do not have but because of late payment. My premium on two vehicles has been raised to $400 plus a year. It was first advised to me that my premium would go back to its original amount but later retracted as an error from a representative and this increase would remain in affect for 3 years. Since when does a person finance or late payment dictate their insurability? If a another person with the same vehicle, same family structure and finance has 4 accidents that are at fault and I, who have had no accidents but paid my premium late; we would be rated the same and 9 out of 10 pay the same amount in premiums. How is this a fare way of factoring a person’s premium? A fee or a surcharge is understandable but to raise a premium is ridiculous. What is even more ridiculous is when calling my insurance company about this new policy no one has any information about this or can give a precise response. I would appreciate if someone would look into this matter to see if this is legal. I pay insurance for my vehicle, and it is based on driving history, driving record and credit history (which I also find this unjust) but for a late payment. Please can someone explain?
B Abshire. I understand your pain. But in the future, if you want results, try proofreading your complaint before sending it. A comment full of spelling and grammatical errors says little more than, “I didn’t put any time or thought into this.” In other words, if you really are upset about this, you would have put the time and effort into composing a complaint that was clear and concise. In addition, I would recommend doing a little research on the matter. No one will take you seriously unless you sound serious — someone who is knowledgeble in the matter and willing to take it to the next step.
What it comes down to is this. If I were an executive at USAA, I would blow off your complaint because:
1) you sound like you are just venting your anger;
2) you didn’t bother to research the issue;
3) you didn’t spend the time to ensure your complaint was grammatically correct.
On the other hand, I am about to send a complaint to USAA, and even if I am not taken seriously, I am prepared to take it to the next level. I am also willing to explore other avenues of complaint to get my point across. Let’s put it this way. USAA will know who I am before it is all over.
Sorry for being so direct, but that is how I am. Good luck!
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Dear Sir or Madam;
I am veteran who have in the past years have had hard times financially and medically from my illness. In the recent years my family and I have managed to recover and continue. It has become evident in the past several months that my insurance company is raising my premiums not because of at fault accidents, which I do not have but because of late payment. My premium on two vehicles has been raised to $400 plus a year. It was first advised to me that my premium would go back to its original amount but later retracted as an error from a representative and this increase would remain in affect for 3 years. Since when does a person finance or late payment dictate their insurability? If a another person with the same vehicle, same family structure and finance has 4 accidents that are at fault and I, who have had no accidents but paid my premium late; we would be rated the same and 9 out of 10 pay the same amount in premiums. How is this a fare way of factoring a person’s premium? A fee or a surcharge is understandable but to raise a premium is ridiculous. What is even more ridiculous is when calling my insurance company about this new policy no one has any information about this or can give a precise response. I would appreciate if someone would look into this matter to see if this is legal. I pay insurance for my vehicle, and it is based on driving history, driving record and credit history (which I also find this unjust) but for a late payment. Please can someone explain?
B Abshire. I understand your pain. But in the future, if you want results, try proofreading your complaint before sending it. A comment full of spelling and grammatical errors says little more than, “I didn’t put any time or thought into this.” In other words, if you really are upset about this, you would have put the time and effort into composing a complaint that was clear and concise. In addition, I would recommend doing a little research on the matter. No one will take you seriously unless you sound serious — someone who is knowledgeble in the matter and willing to take it to the next step.
What it comes down to is this. If I were an executive at USAA, I would blow off your complaint because:
1) you sound like you are just venting your anger;
2) you didn’t bother to research the issue;
3) you didn’t spend the time to ensure your complaint was grammatically correct.
On the other hand, I am about to send a complaint to USAA, and even if I am not taken seriously, I am prepared to take it to the next level. I am also willing to explore other avenues of complaint to get my point across. Let’s put it this way. USAA will know who I am before it is all over.
Sorry for being so direct, but that is how I am. Good luck!
!