Missouri Insurance Department Returns Nearly $11M to Consumers

The Missouri Department of Insurance reports that it has recovered almost $10.7 million from insurance companies during the first nine months of 2009. The money was returned to consumers who filed complaints with the department.

The most common reasons for complaints to the department included denial of claims, claims delays, and unsatisfactory offers. The department recorded the most complaints in the following types of insurance: auto, group health, individual health and homeowners.

Some of the highest amount claims recovered were:

In the first nine months of 2009, the department fielded almost 4,200 formal complaints and assisted nearly 3,000 consumers in writing and another 21,000 over the telephone.

The top categories of complaints were as follows:
By reason

By line of insurance

Source: Missouri Department of Insurance