Quote from Marsh Final Report “The WSI claims handlers overall performance for all 14 criteria was 80 percent. In comparison to industry standards, a score of 85 to 90 percent would be expected. The
majority of insurance carriers and third party administrators strive to achieve an overall score above 90% to be considered an industry leader.”
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This can’t be true because none of the 27 people who live in North Dakota works
Quote from Marsh Final Report “The WSI claims handlers overall performance for all 14 criteria was 80 percent. In comparison to industry standards, a score of 85 to 90 percent would be expected. The
majority of insurance carriers and third party administrators strive to achieve an overall score above 90% to be considered an industry leader.”