View this article online: https://www.claimsjournal.com/news/international/2010/05/20/110014.htm
GAB Robins announced that it is launching a suite of Broker Services to “help intermediaries work more efficiently and enhance the standard of their claims services for their clients at this year’s British Insurance Brokers’ Association (BIBA) conference.”
The system uses GAB Robins’ “EYE Claims system.” The bulletin noted that “brokers can access claims data online and receive bespoke management information enabling them to respond faster to clients with accurate data and reduce costs and delays in the process. These developments have come as a result of GAB Robins’ significant investment in digital technology.”
In a further move to increase broker efficiency, the company said it has also “strengthened its telephone-based account management system giving brokers a dedicated, single point of contact for every claim with a co-orinated approach. This service is in direct response to broker feedback highlighting the potential inefficiencies created by multiple claims contacts.
“The Broker Services are further strengthened by the addition of Agreed Protocols for brokers to provide certainty, risk management information and advice to help identify and tackle specific trends across clients’ portfolios.”
David Harrington, Sales Manager at GAB Robins, commented: “The claims process is the industry’s ‘shop window’ and so it is important for the broker to ensure their client gets the highest quality support and services when they need it most. We recognize that by making the claims process faster and more efficient for brokers and their clients, it will strengthen the relationship- the bedrock of a successful broking business.”
Source/ GAB Robins