I think most people know to take bad reviews with a grain of salt. Not everyone is going to be satisfied 100% of the time, no matter how hard you try. However if the majority of reviews for one business is bad, I wouldn’t go near it. I use Yelp and Google Local (which is like Yelp) to find businesses when I travel or to find places I haven’t been to before. Both services probably have brought my business to hundreds of small businesses over the past 5 years, places I wouldn’t know about without them. Why bring national attention to a legal dispute with a client who claims you did bad work by suing them? Isn’t he tarnishing his own reputation further? No one is going to remember if he won or lost, just that he sued a customer who was adamant about the poor quality of work he did.
This case interests me though because Perez has posted photos and documents (including police report and insurance adjustment for the theft) at public citizen’s website. On top of this it looks like he’s been accused of the same bad / unfinished work before by other clients (again court documents posted at public citizen) and not paying his employees. Before he sued Perez, all anyone knew was that he had 1 unhappy customer, now people see a trend and all his dirty laundry will eventually be aired out for the paying public. This is definitely a cautionary tale or how not to respond to online criticism. It would be better to encourage happy customers to leave good reviews, even by offering discounts, then to highlight to the world one bad review. He further looks like the bad guy when the lady is a military vet on disability who needs assistance to pay for legal defense as said here: http://www.indiegogo.com/projects/309293
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I think most people know to take bad reviews with a grain of salt. Not everyone is going to be satisfied 100% of the time, no matter how hard you try. However if the majority of reviews for one business is bad, I wouldn’t go near it. I use Yelp and Google Local (which is like Yelp) to find businesses when I travel or to find places I haven’t been to before. Both services probably have brought my business to hundreds of small businesses over the past 5 years, places I wouldn’t know about without them. Why bring national attention to a legal dispute with a client who claims you did bad work by suing them? Isn’t he tarnishing his own reputation further? No one is going to remember if he won or lost, just that he sued a customer who was adamant about the poor quality of work he did.
This case interests me though because Perez has posted photos and documents (including police report and insurance adjustment for the theft) at public citizen’s website. On top of this it looks like he’s been accused of the same bad / unfinished work before by other clients (again court documents posted at public citizen) and not paying his employees. Before he sued Perez, all anyone knew was that he had 1 unhappy customer, now people see a trend and all his dirty laundry will eventually be aired out for the paying public. This is definitely a cautionary tale or how not to respond to online criticism. It would be better to encourage happy customers to leave good reviews, even by offering discounts, then to highlight to the world one bad review. He further looks like the bad guy when the lady is a military vet on disability who needs assistance to pay for legal defense as said here: http://www.indiegogo.com/projects/309293