The Louisiana Department of Insurance helped policyholders recover an additional $6.4 million in disputes with insurers in 2012.
Insurance Commissioner Jim Donelon tells The Advocate insurers made the additional payments after consumers complained to the Insurance Department about the original claims payments. The department worked with both sides to resolve the disputes.
Donelon says the department received 4,927 consumer inquiries and more than 3,074 consumer complaints in 2012.
Inquiries involve consumers asking for information.
Donelon says the majority of both inquiries and complaints involved property and casualty insurance.