Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions

By Denise Johnson | January 13, 2017

  • January 14, 2017 at 12:34 pm
    Kevin Miller says:
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    Did the computer obtain a police report in three seconds? Did the computer obtain a recorded statement in 3 seconds? Did the computer obtain any additional proof of ownership, purchase receipts, credit card receipts, copies of checks? Did the computer check pricing of items claimed? Did the computer run an ISO report in 3 seconds?

    • January 19, 2017 at 10:11 am
      Michael Costonis says:
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      I think that the point is that we are entering a world where we don’t have to do those things in order to make a fair value judgement on the claim. This is high frequency, low severity stuff we are talking about here (for now)…

      • January 24, 2017 at 9:32 am
        wayne smith says:
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        High frequency, low severity does not mean that you can ignore the fundamentals of claim adjustment. This system is only as good as the computer programmer behind it to outsmart people on the other end trying to commit fraud.

        Let’s see where they are in 5 years.

  • January 24, 2017 at 9:32 am
    wayne smith says:
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    This company looks to be spending a ton of money on marketing and press releases. I’m all for the use of technology to improve efficiency, but this sort of “logic” seems like a recipe for trouble down the road.Let’s see where they are in 5 years.

  • January 26, 2017 at 10:49 am
    Chris says:
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    It is just another way to save money. Can you imagine speaking to a robot to explain your issues, I can’t. Did the insured mentioned above email a paid receipt for the stolen article prior to or during the call. I have never heard of an insurer paying paying for anything without proof of ownership. Sounds like a very bogus advertisement. What was the deductible, and how much was paid? How about some real facts, not this hyperbole.



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